Please note! Recent fluctuations in the fabric and notions market mean
that materials costs have gone UP!
Though I'd love to create your dream creation for you, I have ordering policies I'd like you to understand, follow, and remember...
I operate on a first-come, first-served basis, and I do not keep a waiting list. This is to be fair to those who are serious about ordering. I am a one-woman operation with 2 children, so concurrent orders are very limited. Everything is done by me in my small home studio. If I have provided you with a quote recently, that does not mean your order is on file or logged; your order is considered official ONLY after I receive your signed contract and the appropriate deposit. Confirmed orders will take anywhere from 8 to 16 weeks from the time of placing the order, depending upon the design you choose and my schedule at the time you place your order. Beaded gowns will normally take longer than 16 weeks.
Your contract contains to all policy details relevant to your order, whereas this order information web page does not. Further, the policies posted here on the order web page are subject to change without immediate notice. Note that all orders are not governed by identical policies; custom orders, established designs, modified established designs, international orders, rush orders, and beaded gown orders are subject to different requirements and procedures. If you have questions, refer to your contract or ask me.
If you are ready to place an order, simply do the following:
Once I have received the contract with your payment, I will schedule production for your item. The average turnaround time is anywhere from 8 to 16 weeks (except for beaded gowns, which require 6-8 months). The amount of time it takes to complete your order is dependent upon how many orders I have ahead of yours and the design you order. Your order is processed in the order it is received in-house. If you need an item in 8 weeks or less, special arrangements may be made (see Rush Order information below).
Established designs are those versions specifically offered in my movie-inspired section. However, established designs become custom orders when the customer requests fabric, color, or style changes. Bear this in mind when ordering!
If you decide to make any changes to the design of your garment after it has been ordered (i.e. materials, details, embellishments etc.), then additional fees will apply. Anything that is not part of your original contract is subject to additional fees. Applicable fees will be determined after we have discussed the changes. An addendum will be made and sent to you regarding the changes to your contract and the resulting additional fees.
Please note that despite my best efforts, materials pricing and availability may necessitate price increases or fabric/notions substitution. As a result, the product details and prices shown throughout this site are estimates. You must confirm pricing with me before ordering, as many of my fabrics, laces, and such have increased in price this year (in most cases, by 15-20%). Some listed estimates already reflect the increases, but most do not.
I will not accept responsibility for inaccurate measurements. Due to the fact that the garment is custom-ordered, it is NOT returnable, but alterations (within reason) can and will be made to ensure that the client is pleased with the item. However, the client will be responsible for the shipping charges for the alterations. You are responsible for your own measurements, and it is highly recommended that you go to a professional tailor or seamstress to be measured.
If you take your measurements yourself, please follow thease measuring guidelines.
If your regular order item is required in 8 weeks or less, then it is considered a RUSH ORDER and incurs a 30% price increase. Payment for rush items may be due in full at time of ordering.
Beaded Gown rush orders will incur a 30% rush fee. The minimum amount of time required for a beaded gown is 12 weeks minimum and is subject to scheduling availability. Further, the shortest rush turnaround time for beaded gowns is 4 months (perhaps less, depending upon my schedule) instead of the normal 6 to 8 month production time window for beaded gowns. Payment in full is due at the time of ordering. If you order a beaded gown, please be aware of the production time when ordering, and be prepared to wait that amount of time. Keep in mind that I determine if your order is a rush order based upon my schedule at the time when you contact me. I usually book beaded gowns 6 months in advance.
NOTICE: Regular orders may be changed to RUSH ORDER contracts if:
If this happens, then your order is changed to RUSH ORDER STATUS and you will incur the 30% price increase to your contract. This additional amount will be due before the item is shipped. This is NOT NEGOTIABLE, and by signing my contract you agree that you understand the rush order terms and fee schedule.
All garments are shipped DHL Ground or 2 day Priority Mail and are always INSURED in case of loss. This is to protect you as well as me. If you prefer an alternative shipping method please let me know. Shipping charges will be determined before item is shipped and due with final payment.
International order shipping can be expensive, so please be prepared for this. All duties are the responsibility of the client. I do not pay for your duties, and the value of your garment determines how much duties are.
In the event of loss or damage in the mail, then one of two actions will be taken:
This will be the customer's choice.
Forms of payment I will accept are personal checks (under $10,000.00), money orders, International money orders (in US dollars), cashiers checks, and PayPal for credit card payments. For details on payment methods and policies, ask me or refer to your contract.
Once your order is scheduled, you will have 48 hours to cancel your order and receive a refund. You will be charged a 10% cancelled order fee and your refund will reflect this charge. After the 48-hour period, ABSOLUTELY NO refunds are issued for any item. THIS IS NOT NEGOTIABLE. NO EXCEPTIONS!
If you place an order and I continuously email you and or try and call you with no response month after month, but your email address and phone number appear to be valid, I will hold your order for up to one year as a valid order. After one year, I will consider your order "abandoned" and you will forfeit all payments you have made and your order will be cancelled. It is your responsibility to provide accurate contact information at the time of ordering.
Exceptions to the above terms will be made at the sole discretion of Tracie L. Arnold and will be evaluated on an order-by-order basis. If you have a valid reason you need to violate one of the above terms, you must contact me immediately to discuss your specific situation.
Sometimes things happen that are completely out of my control, i.e. weather, vehicles breaking down, physical injuries, health, and common daily occurrences that could hinder the production of a project. I cannot control everything as I am only human, so if your order is delayed due to an "Act of God," I cannot be held responsible. I will do everything in my power to make sure the proper action is taken, whether that's filing for insurance if an item is lost, rescheduling production of your item should it be damaged or delayed due to materials going on back order, health problems, or physical injury, &c. In some cases I may choose to issue a refund if the order cannot be fulfilled in a reasonable amount of time or meet your deadline, but this will be done on a individual basis, dependent on individual circumstances.
It is EXTREMELY important to take accurate measurements! The clothing will be made according to the measurements YOU PROVIDE. Slight alterations/adjustments will be made free of charge, but any other fit discrepancies are your responsibility (alterations can be made, but will be at YOUR COST). The fit of clothing varies from era to era, and some are nothing like modern clothing. Proper undergarments are important to achieving the correct fit of the outer garments. If you plan on wearing corsets or undergarments that will change your shape, you will need to inform me of this at the time of ordering so I can provide instructions on how to take those measurements.
I would appreciate any comments on your finished garments, so please send an email or written letter with a picture of you in the ensemble (if possible) and describe what occasion you wore it to. I will in turn post these pictures and comments in my client gallery.
There you have it. It is that simple for you to own your very own custom piece. Feel free to email me with any questions you may have.
It's not hard to take your own measurements. Just follow the instructions below (BE HONEST). Once you have obtained your measurements, just email them to me. I can get started from there. If you have questions or need help, call me at (813) 267-4306. If you are in any doubt, I recommend that you have a professional tailor or seamstress take your measurements for you.
Before you email me your order, make sure you read and understand my general terms above. Remember, an order is not confirmed and queued until you've returned your signed contract and sent me your payment. Filling out and sending this form merely starts the process. Also note that the prices listed on this site are only estimates. Custom options will very likely mean higher pricing. Additionally, recent jumps in materials pricing mean that many of my designs will cost 15-20% more than the listed price.
Email the following order information directly to firstname.lastname@example.org:
All images, text, and graphics are Copyright © 2008 Tracie L. Arnold, except those used with permission from the copyright holder or via paid licenses.
All movie images on this site are the property of their respective owners and are for reference purposes only. I am not affiliated with any of these entities. My creations are interpretations of the film designs and are in no way an exact replica, nor do I claim them to be any kind of exact replica. They are simply my interpretation of that design.
Site design by Strangegirl Designs. ObsidianDawn.com contributed a brush used in this site design.